Welcome to our website, an extension of our retail store. We have been in the Asian food and gift business since 1977 serving the greater Phoenix Arizona area. It will be our pleasure to serve you with useful and unique items from Asia for your entertaining and decorating needs!
For our local customers we have a variety of Japanese, Chinese, Dutch and Indonesian Grocery items in our retail store. We also carry a sprinkling of Vietnamese and Thai supplies. For your cooking and serving needs we carry dishes, rice cookers, cutlery, cookbooks, chopsticks and Asian gifts. I hope you will visit our humble store when you are in the area!
The House of Rice Store
3221 N. Hayden Road
Scottsdale, AZ 85251
toll free in the USA 1(877)469-1718
Monday through Friday 9:30am to 6:30pm
Saturday 9:30am to 6:00pm
Sunday 11:00am to 4:00pm
Mountain Standard Timeinfo@thehouseofrice.com
RETURNS OR EXCHANGES
are accepted within 30 days of purchase. This is for purchases from www.houserice.com, www.AsianUtensils.com and our orders through Amazon.com. We offer a full refund or exchange on your purchase, shipping charges are not refundable in most cases. For damaged items, call or email FIRST for return information. For refunds or exchanges, please send merchandise (w/in 30 days) via UPS or trackable mail to:
The House of Rice
3221 N Hayden Rd
Scottsdale AZ 85251
Include your Name-
Order number or copy of your original order-
Reason for return-
Returns from www.houserice.com, mail and phone orders will be refunded to the charge card used in the original order.
Refunds for orders made through Amazon.com on our behalf, will be refunded back to the purchaser through Amazon.com.
For exchanges under the amount of $20.00 value, enclose a check or charge card number for return shipping charge of $5.00 and list the size/color of your exchange. Exchanges for items over $20.00 there is free shipping. The customer is responsible for shipping the item back to us. Call if you have questions 1(480)947-6698.
If you select "STANDARD SHIPPING" within the USA, we will use ground UPS, US Priority mail, US first class mail or Parcel post depending on the size and weight of your final order.
If you select "Expedited Shipping" your order will be sent by UPS or Priority mail, whichever is quicker depending on your shipping address. Your order will also be processed within 1 business day unless you are contacted otherwise.
All money is in US dollars.
Use STANDARD SHIPPING for orders within the United States, US Military addresses and US territories.
For shipments sent outside the United States, orders will be sent via US Air Mail. International orders will be emailed with shipping charges and you must approve of these charges before your order is processed.
MAC knives cannot be shipped outside of the USA per an agreement with MAC Knife USA.
Please email us at firstname.lastname@example.org with any questions. Thank you very much!