Welcome to our website, an extension of our retail store. We have been in the Asian food and gift business since 1977 serving the greater Phoenix Arizona area. It will be our pleasure to serve you with useful and unique items from Asia for your entertaining and decorating needs! The House of Rice Store 3221 N. Hayden Road Scottsdale, AZ 85251 (480)947-6698 toll free in the USA 1(877)469-1718 Operating hours: Monday through Friday 9:30am to 6:30pm Saturday 9:30am to 6:00pm Sunday 11:00am to 4:00pm Mountain Standard Time info@houserice.com SATISFACTION GUARANTEED RETURNS OR EXCHANGES are accepted within 30 days of purchase. This is for purchases from www.houserice.com, www.AsianUtensils.com and our orders through Amazon.com. We offer a full refund or exchange on your purchase, shipping charges are not refundable in most cases. For damaged items, call or email FIRST for return information. For refunds or exchanges, please send merchandise (w/in 30 days) via UPS or trackable mail to: The House of Rice 3221 N Hayden Rd Scottsdale AZ 85251 Include your Name- Address- Phone number- Order number or copy of your original order- Reason for return- Returns from www.houserice.com, www.AsianUtensils.com, mail and phone orders will be refunded to the charge card used in the original order. Refunds for orders made through Amazon.com on our behalf, will be refunded back to the purchaser through Amazon.com. For exchanges, enclose a check or charge card number for return shipping charge of $5.95 and list the size/color of your exchange. Call if you have questions 1(480)947-6698. Shipping Information: If you select "STANDARD SHIPPING" within the USA, we will use ground UPS OR US mail (our choice) using the following rates. If you have a preference, please call us or type your message in the "comments" area of the online order form. Orders normally are shipped out within 2 business days of receipt of your order. If you choose UPS next day or UPS second day air for shipping, appropriate charges will be added depending on the weight and size of your final package. We will attempt to call you for APPROVAL of shipping charges so please include a phone number where you can be reached. All money is in US dollars. For STANDARD SHIPPING within the USA, US Possessions and US military addresses, use this chart to figure your shipping costs: Order Total = Ground Shipping Fee up to $10.99 = $5.95 $11.00 to $19.99 = $6.95 $20.00 to $29.99 = $7.95 $30.00 to $39.99 = $8.95 $40.00 to $49.99 = $9.95 $50.00 to $59.99 = $10.95 $60.00 to $69.99 = $11.95 $70.00 to 89.99 = $13.95 $90.00 to 109.99 = $14.95 $110.00 to 139.99 = $15.95 $140.00 and up = $16.95 For shipments sent outside the United States, orders will be sent via US Air Mail. International orders will be emailed with shipping charges and you must approve of these charges before your order is processed. Please email us at info@houserice.com with any questions.